An ordinary day, an exceptional service
The following post, from Facebook, has been 'liked' more than 73,000 times and shared 28,000 times. In an age of targets, funding and cost caps, this is the real NHS. We are very very lucky.
"My wife has been particularly unwell the last week. We called NHS 111 today. We were told a doctor would call us back within half an hour. We got called back within 5 minutes and offered an appointment at the out of hours service within 2 hours. We got there and had to wait about 45 minutes because they had a backlog of patients. Some people would complain about that. Some people would say that's too long. I say that's a small price to pay for being seen for free by someone who cares, despite you being the 40th person they've treated today."
"The GP we saw was absolutely incredible: attentive, sensitive, extremely interested and helpful. He works all week in general practice and then works Sunday at the hospital to help out with the out of hours service. He referred us to see a specialist in A&E. Up there we were waiting ten minutes before a nurse saw us, another 15 minutes before we saw a nurse practitioner, then another 5 minutes before we saw a doctor. He organized bloods to be taken and booked us an MRI for first thing in the morning."
"At every point of this process, from the receptionists to the nurses, to the healthcare assistants, to the GP, to the consultant, to the lady who took bloods, we were treated as if we were the most important thing on their list. They did everything they could to help. "We will look after you, do not worry," one doctor said, looking my wife directly in the eye, smiling and holding her arm."
""These people are wonderful and they do an amazing, irreplaceable job with a smile on their face.
"Whoever says the NHS doesn't run a 7 day service is talking absolute horsesh**t. We should be paying these people more as a matter of course. Every single one of them, doctors, nurses, receptionists, all of them."
"I work for the NHS myself, in administration, and I am proud of that. Even so, knowing what I already know, today made me realize even more just what a wonderful thing it is these people do."
"The government would have us believe that it doesn't work. Don't let them sell it off. Don't let them fool you into thinking it's not worth saving. Don't let them turn you against those people who devote their lives to helping others. The NHS is ours, don't let a bunch of rich, out of touch morons with vested interests steal your NHS from you."